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Forum Discussion
Dropbox thinks I'm a new account even though I've been a subscriber for 10 years.
Dropbox thinks I'm a new account even though I've been a subscriber for 10 years. I don't have access to my hundreds of folders and thousands of files.
How do I gain access again?
- Hello i had a acc in this gmail. but when i rejoined again it started from zero, pls can u help me get old acc.
- Rich
Super User II
Drilon wrote:
Hello i had a acc in this gmail. but when i rejoined again it started from zero, pls can u help me get old acc.When was the last time you signed in to the account?
If the account was idle for more than a year, it would have been deleted due to inactivity and you would now be signed in to a new, empty account. Unfortunately, once an account has been deleted, it's not possible to recover the account or the files that were in it.
I was inactive for maybe two weeks and today, when I try to log in, I get redirected to sign up.
- Walter
Dropbox Staff
Hey carol134, thanks for using Dropbox and welcome to the Community!
How long has it been since you last logged into your account?
Also, may I ask if you see any activity in your events page?
Did you maybe create a new account using another email address of yours by accident instead of logging into your old account?
Let me know what you find!
Thanks for the response, Walter,
I logged in earlier today, with the same address for the last 12 years.
The events page says "You have no activity yet"
Dropbox did not recognize my old password earlier today, so I changed the password, and that's when Dropbox considered me a new account.
- Hannah
Hey carol134, that sounds pretty strange indeed.
If you go to your email account and do a search for "Dropbox" items, does it bring up any old Dropbox related emails from before this happened?
Just make sure to double-check if the address you see here, is the exact same one as your original email address, check that there are no typos in the email on the account etc.
