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Forum Discussion

collectives's avatar
collectives
Helpful | Level 5

Yes.  They did the same thing to us Friday, March 31.  I had spent 2 hours on chat and the phone trying to upgrade our account and got nothing but the run-around.  They told me to cancel my account, finally ... and re-subscribe.  They said the Advanced Plan would be a monthly billing.  They lied.  We're taking action.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 years ago

Collectivies - you can pay monthly, but, when you join you have to choose that option youself. It doesnt happen automatically.

You've selected (and agreed to throughout the process) to pay annually.

  • collectives's avatar
    collectives
    Helpful | Level 5
    8 years ago

    Do not patronize me.  I spent hours on the phone and chat trying to select what you THINK I can do.  It doesn't work.  The monthly plan option doesn't allow you to select it when you are in the Advanced Plan window.  

  • collectives's avatar
    collectives
    Helpful | Level 5
    8 years ago
    Read below. I'm not an idiot. I know what this page looks like. It doesn't work.
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      8 years ago
      It does work - I've just done it myself. You choose the option I highlighted in red and then follow the prompts.

      You selected the wrong option and rather than just admitting that and phoning up to ask them to swap you over as a rational person would you are shouting lawyers, fraud etc.
      • collectives's avatar
        collectives
        Helpful | Level 5
        8 years ago

        Dear Mark the Troll.  The prompts do not work in the way they did for you.  Two hours with phone and chat support could not get them to work either.  We were then charged $735 with no email notice like their normal billing generates.  That is unethical and possibly illegal. You were not part of these chats or phone calls, so please go away.  I would block you if I could.  Thank you.

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