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Forum Discussion
Dropbox for Business account charge
I'm wondering why the hell Dropbox just hit my cc for 750 dollars!?!!?!?! Anyone have this great experience?????
Thats the cost for Dropbox Business. That means somebody has had a trial of it and continued with it.
www.dropbox.com/support for help with it.
Yes. They did the same thing to us Friday, March 31. I had spent 2 hours on chat and the phone trying to upgrade our account and got nothing but the run-around. They told me to cancel my account, finally ... and re-subscribe. They said the Advanced Plan would be a monthly billing. They lied. We're taking action.
- Mark
Super User II
Collectivies - you can pay monthly, but, when you join you have to choose that option youself. It doesnt happen automatically.
You've selected (and agreed to throughout the process) to pay annually.Do not patronize me. I spent hours on the phone and chat trying to select what you THINK I can do. It doesn't work. The monthly plan option doesn't allow you to select it when you are in the Advanced Plan window.
- Read below. I'm not an idiot. I know what this page looks like. It doesn't work.
- MarkIt does work - I've just done it myself. You choose the option I highlighted in red and then follow the prompts.
You selected the wrong option and rather than just admitting that and phoning up to ask them to swap you over as a rational person would you are shouting lawyers, fraud etc.
If you take action I hope it's a class action suit. I'm in.
I just experienced the same $750 unknowing upgrade from a personal account to a 5 license user unlimited storage account. I asked for a prorated credit back and to switch back to the individual and they told me to pound sand. The emails are all very cryptic and only talk about the storage upgrade, not the one time non refundable $750. I offered to pay a prorated amount, still they told me no way, the accent in Mumbai didnt help me feel any better about it. I am seriously annoyed with Dropbox
Seems like I'm not alone here. We loved Dropbox untils this fiasco occured. Flag for me was that Dropbox always sent a monthly credit card charge notice email. This time, they gave no notice of the $735 charge. A last resort is to dispute the credit card charge. This will result in a "chargeback" for Dropbox. Too many chargebacks and the credit card % Dropbox pays to process our credit cards will go up. For the moment, it looks like this is being resolved. I handed this mess off to someone younger and who had not been beaten up by 4 hours of chats, phone calls and online run-arounds. Good luck!
