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Forum Discussion
Dropbox for Business account charge
I'm wondering why the hell Dropbox just hit my cc for 750 dollars!?!!?!?! Anyone have this great experience?????
Thats the cost for Dropbox Business. That means somebody has had a trial of it and continued with it.
www.dropbox.com/support for help with it.
Rich
Super User II
Super User II
Brian4 wrote:
It does not say a minimum of 5 users and that you will be billed for each user.
It very clearly states that the minimum is 5 users (and they're now rolling out a 3-user minimum). If you attempt to change the quantity from 5 to 1, you'll see this...
If you didnot change the number of users from 5, then you signed up for a 5-user account, and the exact pricing for such an account is listed directly below it.
You would have to be a lawyer to figure what terms of service you are signing up for.
That seems pretty clear to me.
And they provide no help or customer service.
That is simply not true. Business customers receive priority support and have access to phone and chat support. The phone number and required PIN can be found in your admin console under Help. Basic and Plus customers have access to the ticket system for support.
The only reason I signed up for the business account was that a client could not preview my video I tried to share through my free account.
The type of account you have makes no difference for previewing files.
I thought I was paying $15 and just like a cloud POOF $750 gone forever.
What you were paying was very clearly outlined throughout the entire process.
You can try to contact Support and request a refund, but there's no guarantee that it will happen. They typically have a no refunds policy, but have been known to give them on occasion, or where legally required to do so (certain countries). Give them a call. You might get lucky.
Of coarse it seems clear to you Rich. You work for Dropbox.
Unforninately the Federad Trade Commission does not allow this sort of unethical business practice.
Heres how to get Dropbox Business to recieve a nice government fine.
Or just go to FTC.gov to find out more.
- Whatever the case, Dropbox should just issue the refund, it's good business practice. They shouldn't hide behind the terms of service to pilfer people for money. I'm never using Dropbox again and redirecting people to other file hosting services.
The page Super user (Dropbox employee) Rich does not show.
It's a link to Dropbox Business front web page. See if you find the amount $750 listed anywhere? Do see "no refund policy" either. NOT CLEAR. Very deceptive!
Same thing happened to me!!! very upset, I would NEVER have accepted to pay $750 if it had been stated! I can't afford it!!! Ive used Dropbox for years and recommended it to many friends, but the love has ended for good. Im never using it again.
I'm with you. So I'm ditching DB and porting over to MS OneDrive. 12.50/month for 1 TB, no "minimum number of licenses," plus it includes Office 365 apps, for all devices, and a few other great resources. Plus it has better security. Never thought I would go back to MS anything at all, but they seem to have figured a few things out since I've been gone.
I've had a DB Business account, but only using 750GB out of 5TB capacity. $75/month, or $900/year. And my staff hates it, so they don't use it. DB won't let me downgrade to fewer than 5 licenses, but they WILL let me downgrade to 2TB storage...For the SAME $75/month. So it's $900/year to store 750GB in the cloud. What a ripoff.
