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Forum Discussion
Dropbox for Business account charge
I'm wondering why the hell Dropbox just hit my cc for 750 dollars!?!!?!?! Anyone have this great experience?????
Thats the cost for Dropbox Business. That means somebody has had a trial of it and continued with it.
www.dropbox.com/support for help with it.
Or https://www.ftccomplaintassistant.gov
I made the horrible mistake of thinking Dropbox is a respectable honest business. When you sign up for a business acount the webpage option reads.
/ user / month, starting at 5 users
2 TB of space for secure storage with easy-to-use sharing and collaboration tools
It does not say a minimum of 5 users and that you will be billed for each user. Instead they make it sound like they are giving you 5 user
accounts for $15 dollars a month. I unfortionately suffered a $750 dollar charge, what a mistake I made thinking Dropbox was a reputable business. I could have used that money to support my family and pay bills to companies that actually provide a service I need. You would have to be a lawyer to figure what terms of service you are signing up for. This is a very unethical business tactic they are using. I wonder how many have suffered the same fate. And they provide no help or customer service. Instead I feel like they just rub it in your face. The only reason I signed up for the business account was that a client could not preview my video I tried to share through my free account. After signing my life away for a business account I still had the same issue. I have yet to prove the service even works. I used it once and it got me in this mess. I feel I learned a lesson here. This gives more meaning to the term cloud storage, I thought I was paying $15 and just like a cloud POOF $750 gone forever.
I guess I did not change the number of users from 5, so I did not see that I signed up for a 5-user account, and the exact pricing for such an account is listed as $750. You actullay have to unselect this or I guess you automatically choose $750 without seeing what you are paying for. I never saw any amount of $750 dollars. If so why would I buy it? It seems as though the free acount allows people can see the content that you share no different from the payed account.
From the front page
Standard
$15/ user / month, starting at 5 users2 TB of space for secure storage with easy-to-use sharing and collaboration tools
- 2 TB (2048 GB) of space
- 120 days of file recovery
- Smart Sync
- Dropbox Paper admin controls
- Granular permissions
- User management
- Active directory connector
- API access for data transport
- Require two-factor authentication (2FA)
- Unlimited API access to platform partners
- Enables HIPAA compliance
Advanced
$25/ user / month, starting at 5 usersAs much space as you need with sophisticated admin, audit, and integration features
- Everything in Standard
- As much space as needed
- Advanced admin controls
- Tiered admin roles
- Audit logs with file event tracking
- Invite enforcement
- Single sign on (SSO) integration
- Device approvals
- Business hours phone support
- Enhanced monitoring and reporting tools
Enterprise
Contact usCustomizable solutions with individualized support to help admins manage at scale
-
- 2 TB (2048 GB) of space
- 120 days of file recovery
- Smart Sync
- Dropbox Paper admin controls
- Granular permissions
- User management
- Active directory connector
- API access for data transport
- Require two-factor authentication (2FA)
- Unlimited API access to platform partners
- Enables HIPAA compliance
- Everything in Standard
- As much space as needed
- Advanced admin controls
- Tiered admin roles
- Audit logs with file event tracking
- Invite enforcement
- Single sign on (SSO) integration
- Device approvals
- Business hours phone support
- Enhanced monitoring and reporting tools
Frequently asked questions
What is a Dropbox Business user?
A user is any person or role on your team with a unique email address. Each team member should have his or her own user license. Users can link their Dropbox accounts to as many of their devices as they’d like (PCs, phones, tablets, etc.) at no additional charge.Can I have fewer than 5 users on my account?
Yes. The Dropbox Business base package includes 5 users, but you don’t need to use all the licenses right away. Since licenses can be reused, many of our customers reserve extra licenses for contractors or clients.Can I upgrade my existing Dropbox Basic or Plus account? How does migration work?
Yes. Moving to a Business account is easy! All your content will stay the same — your files will stay where they are, and all your settings (like shared folder relationships and linked devices) will remain the same. For admins, all your team members who already use Dropbox will have that same experience, and anyone without an existing Dropbox account will be prompted to sign up when you send them an invite.Can I share files or folders with Basic/Plus users if I’m on a Business account?
Absolutely! As long as your team admin permits external sharing, you can share with any Dropbox user, even if they’re not a member of your Dropbox Business team. However, shared folder members who are not on your Business team will be limited by their own storage quotas. So while your team members will have more space to add and edit files in a shared folder, Dropbox Basic or Plus users will be restricted by their personal quota.How much space does my team get?
Dropbox Business provides three plans to fit your team’s needs. The Standard plan gives your team 2 TB of shared storage. For teams needing more space, the Advanced and Enterprise plans provide as much space as you need.What is the difference between Dropbox Business Standard and Dropbox Business Advanced?
Standard provides teams with 2 TB of storage and simple sharing and collaboration tools. For teams needing more storage and security, Advanced provides as much space as your team needs in addition to sophisticated admin, audit, integration, and security features. Learn more about our plans here.What is Dropbox Enterprise?
Dropbox Enterprise is a productivity platform equipped with all the core capabilities of Dropbox Business, plus advanced security and control, enhanced customer support and customization to meet your large organization’s needs.So I basically copied and pasted the whole advertsement font page of Dropbox Business,Where do you see that you will be paying the amount of $12.50 X 5 users for one year at once in a payment of $750I guess $12.50 / user / month, starting at 5 users makes the (/ )symbol equal to yearly= $750. Seems like a better way to write that would be $750 / 5 users / yearly. It's equivelent to a persons monthly rent. Wrong use of punctuation or symbol. If you use / to equal (Multiplied by) state that clearly. /=? In engish what does this symbol mean it's called a slash. I mathmatics it does not mean multipied by. In law however this means nothing! Because symbols are not words unless used in a mathmatical formula correctly.If it's so clear than why, why did you need to clearify? Because if you wrote it that way on the website nobody would be interested.What did dropbox do to actually earn $750 since I refuse it.12.50 per month, per user, minimum 5 users. $12.50 x 5 = $62.50 x 12 = $750?
Rich
Super User II
Super User II
Brian4 wrote:
It does not say a minimum of 5 users and that you will be billed for each user.
It very clearly states that the minimum is 5 users (and they're now rolling out a 3-user minimum). If you attempt to change the quantity from 5 to 1, you'll see this...
If you didnot change the number of users from 5, then you signed up for a 5-user account, and the exact pricing for such an account is listed directly below it.
You would have to be a lawyer to figure what terms of service you are signing up for.
That seems pretty clear to me.
And they provide no help or customer service.
That is simply not true. Business customers receive priority support and have access to phone and chat support. The phone number and required PIN can be found in your admin console under Help. Basic and Plus customers have access to the ticket system for support.
The only reason I signed up for the business account was that a client could not preview my video I tried to share through my free account.
The type of account you have makes no difference for previewing files.
I thought I was paying $15 and just like a cloud POOF $750 gone forever.
What you were paying was very clearly outlined throughout the entire process.
You can try to contact Support and request a refund, but there's no guarantee that it will happen. They typically have a no refunds policy, but have been known to give them on occasion, or where legally required to do so (certain countries). Give them a call. You might get lucky.
Of coarse it seems clear to you Rich. You work for Dropbox.
Unforninately the Federad Trade Commission does not allow this sort of unethical business practice.
Heres how to get Dropbox Business to recieve a nice government fine.
Or just go to FTC.gov to find out more.
- Whatever the case, Dropbox should just issue the refund, it's good business practice. They shouldn't hide behind the terms of service to pilfer people for money. I'm never using Dropbox again and redirecting people to other file hosting services.
The page Super user (Dropbox employee) Rich does not show.
It's a link to Dropbox Business front web page. See if you find the amount $750 listed anywhere? Do see "no refund policy" either. NOT CLEAR. Very deceptive!
Same thing happened to me!!! very upset, I would NEVER have accepted to pay $750 if it had been stated! I can't afford it!!! Ive used Dropbox for years and recommended it to many friends, but the love has ended for good. Im never using it again.
