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Forum Discussion
Dropbox cancelled my personal account when I was added to a family account! I need it back!
Folks, I have had a personal Dropbox+ account for several years. Someone in my family used my preferred email gmail addy, the same one on my personal account, to join me to the family account. With...
Jay
Dropbox Staff
Dropbox StaffHi SharonMac, thanks for bringing this to our attention.
As you've discovered, joining a Family plan with a paid plan of your own would result in a refund, as mentioned here.
The simplest method to return to the previous state would be to leave the Family plan, upgrade your personal account again to Plus, and then have the Family manager add that secondary Gmail address to join the Family.
Currently, it isn't possible to link personal accounts with Family accounts under separate email addresses. This is only possible on Dropbox Business teams. This means that only one account at the same time could sync via the Dropbox desktop application or mobile app.
Regarding the OSes, this shouldn't affect your accounts.
If you need any further assistance, please let me know!
So I did what you said, Jay. I dropped myself from the Family Room account, upgraded my personal account using my preferred gmail, and got an email from Dropbox saying "Dropbox payment received, account upgraded." The email has the following: Amount: $127.08
New space: 2.03 TB
Transaction ID: removed
Then my family added me to the Family account using my second email addy.
BUT NOW I can get into the Family account but when I try to save anything to my personal Dropbox (which I just paid $127 for), it says
"You have used 23,422% of your plan's storage" and won't let me save anything to my account.
This is a mess!!! Can you help! I can give you both my emails but I don't think you have the right to unravel this!?!
- Megan
Hi SharonMac, is it possible that you upgraded a different account?
Have you tried using our self-serve look-up tool, in order to locate the email behind your recent charge? Also, what does your plan page report right now, because it sounds like you're using a Basic account.
