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Forum Discussion

Ezereth's avatar
Ezereth
New member | Level 2
8 months ago

Don't have money in my bank account. How long before automatic downgrade?

So.. I got an email, that they could't charge because i don't have enough money and they will downgrade my account if i don't update billing info. How long before it's gonna happen. I'll have money in like two days.

  • Ezereth wrote:
    ... i don't have enough money and they will downgrade my account if i don't update billing info. How long before it's gonna happen.

    I believe they'll attempt the charge a couple of times before downgrading you. Nothing to worry about though. Even if your account is downgraded, you can just resubscribe again. Nothing will happen to your files. If you end up over your quota as a result of being downgraded, you just won't be able to sync until you upgrade again or get below your new quota.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Ezereth wrote:
    ... i don't have enough money and they will downgrade my account if i don't update billing info. How long before it's gonna happen.

    I believe they'll attempt the charge a couple of times before downgrading you. Nothing to worry about though. Even if your account is downgraded, you can just resubscribe again. Nothing will happen to your files. If you end up over your quota as a result of being downgraded, you just won't be able to sync until you upgrade again or get below your new quota.

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