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Forum Discussion
Chat Support is a paid service, but they only provide sales, not support
Dropbox advertises chat support as a paid service for Professional, Plus and Family Manager. This is an advertised service.
https://help.dropbox.com/account-settings/customer-support-levels
However, if you contact them (https://www.dropbox.com/support) and pursue any kind of basic syncing issue, their "Service" is to try to sell you more product.
I have had a professional account for years. I contacted them twice with my problem (Despite having 3T of drive space for my dropbox files, my 1.9T of files won't sync to it). When I asked the first person to stop selling me things and address the problem, they ghosted me. The second person, when asked directly if they can provide anything other than sales "service", they directed me to the email service account. Which is a downgraded service, and not "Chat Support."
This is false advertising by dropbox. They should adjust their page to reflect actual practice.
- Rich
Super User II
Michael S.197 wrote:
Dropbox advertises chat support as a paid service for Professional, Plus and Family Manager. ... This is false advertising by dropbox.
It's not a false advertisement. Chat support exists and is readily available. It sounds like you were using the Sales chat rather than Support.
I used the links in my post.
When I asked the "support" person for technical support, they themselves referred me to the email support service.
Do you have a link to a non-sales support chat?- Hannah
Dropbox Staff
Hey Michael S.197, thanks for reaching out to us.
Since you're on a Dropbox Professional plan, you should be able to access email and live chat support.
Can you please try through this link?
