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Forum Discussion
Chat Support is a paid service, but they only provide sales, not support
Dropbox advertises chat support as a paid service for Professional, Plus and Family Manager. This is an advertised service. https://help.dropbox.com/account-settings/customer-support-levels
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Rich
Super User II
Super User II
Michael S.197 wrote:
Dropbox advertises chat support as a paid service for Professional, Plus and Family Manager. ... This is false advertising by dropbox.
It's not a false advertisement. Chat support exists and is readily available. It sounds like you were using the Sales chat rather than Support.
I used the links in my post.
When I asked the "support" person for technical support, they themselves referred me to the email support service.
Do you have a link to a non-sales support chat?
- Hannah
Dropbox Staff
Hey Michael S.197, thanks for reaching out to us.
Since you're on a Dropbox Professional plan, you should be able to access email and live chat support.
Can you please try through this link?
I'm not sure why no one reads the post. The link I've shown that I used is the same one.
You go to the Live Chat, and they only offer sales advice, and when you ask for technical support, they refer you to email. They are "Chat Support" in name only - they are "Sales service" in practice.- Mark
They shouldnt do that - to be fair chat support is shockingly poor, but, they have when I've used it at least logged a ticket on my behalf (admittedly its almost always closed without any action being undertaken but THATS another story!)
When you do try and chat Michael S.197 do you get an email with a ticket number? I'll see if I can bump to somebody who can help as that shouldnt happen.
