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Forum Discussion
Change Billings information
I cannot find anywhere to change my billing information. I go to the avatar, click on Settings, but there is nothing for payment or billing that I can find in order to change credit cards.
mboldaker wrote:
I cannot find anywhere to change my billing information. I go to the avatar, click on Settings, but there is nothing for payment or billing that I can find in order to change credit cards.
Are you sure you've logged in to the correct account? If you're signed in to an account that has a paid subscription, it will have a Billing tab.
If you don't see the Billing tab, you're signed in to an account that likely doesn't have a paid subscription associated with it or, and I'm speculating this part, it's a subscription that was started in a mobile app store (Apple, Google, etc.) in which case it's that store that manages your billing information, and not Dropbox.
what to do ? Dropbox have terrible support and nothing instruction what to do now? I cancel my old payment bank card. Need to add new with card and new currency.
Rich
Super User II
Super User II
Alex100 wrote:
what to do ? Dropbox have terrible support and nothing instruction what to do now? I cancel my old payment bank card. Need to add new with card and new currency.
There's no way to change your billing country/currency on an active subscription. You need to downgrade your account and then re-subscribe with the new payment method. Refer to the post that Lori linked to above. It has the information you need.
