You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

lily2024's avatar
lily2024
New member | Level 2
10 months ago

Can't update billing info

Hi! There's no option for me to update billing info. No update button like the instructions on how to change billing info. It says contact dropbox support to change billing but I can't find a way to...
Account Settings
Payments
Mark's avatar
Mark
Icon for Super User II rankSuper User II
10 months ago

You wont see this as a page if you are logged in to a free account. What does www.dropbox.com/account/plan show? If it says 'Basic' you are currently not paying.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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