You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ScantronDove's avatar
ScantronDove
New member | Level 2
12 days ago

Can't Look Up a PayPal transaction to see which account I'm getting charged for

I cancelled both of my dropbox plans on two separate accounts several months ago. I am still getting a monthly charge, and I'm not sure where this charge is coming from.  I can't use the billing lo...
cancellations
Multiple Accounts
Payments
ScantronDove's avatar
ScantronDove
New member | Level 2
12 days ago

I couldn't find the link to the form through the provided link to the support page. I got the link through the chatbot instead. In case anyone else is in this situation, here is the direct link to contact dropbox for help with billing:

https://www.dropbox.com/get_help/billing-issue/other/logged-out-form

 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!