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ScantronDove's avatar
ScantronDove
New member | Level 2
2 days ago

Can't Look Up a PayPal transaction to see which account I'm getting charged for

I cancelled both of my dropbox plans on two separate accounts several months ago. I am still getting a monthly charge, and I'm not sure where this charge is coming from.  I can't use the billing lo...
cancellations
Multiple Accounts
Payments
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 days ago
ScantronDove wrote:

A help article directed me to request help with billing through the website, but I can't find anything about how to do that once I log in.

Don't log in.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

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