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Forum Discussion

Cayelkb's avatar
Cayelkb
Explorer | Level 3
12 months ago

Can't cancel plan based on instructions

Can anybody tell me how to cancel my Dropbox subscription? The instructions are not not good and I can't reach them by phone. This is ridiculous
cancellations
Ctdorsa's avatar
Ctdorsa
New member | Level 2

Unbelievable... ever other paragraph there's an upgrade option.. NO WHERE is there an option to cancel..or a phone number...

Rich's avatar
Rich
Icon for Super User II rankSuper User II
10 months ago
Ctdorsa wrote:
Unbelievable... ever other paragraph there's an upgrade option.. NO WHERE is there an option to cancel..or a phone number...

Open this link. What plan does it say you're on? If it says Basic, then the account you're signed into is not on a paid subscription so there's nothing to cancel.

 

If that's the case but you're still paying for a subscription, use the credit card charge lookup tool to identify the account you're paying for.

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