You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

As you're not seeing those options try contacting our support team directly. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

MK45's avatar
MK45
New member | Level 2
5 months ago

I have now found a way to cancel my plan and I have changed to basic, it was sort of miraculous how this appeared. I would like to assure that I will be refunded the $199 that is pending on my American Express card. Please send me an email or chat letting me know there will be no charge, or I will be refunded. Thank you

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Do you see a refund receipt on this page on your account? 

    • MK45's avatar
      MK45
      New member | Level 2
      5 months ago

      yes thank  you - that was a lot of work to get that done but thank you for making it possible.

       

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!