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Forum Discussion

Ganesh S.3's avatar
Ganesh S.3
New member | Level 1
9 years ago

Cancelling Auto Renewed Account

Support Team/Users,       My dropbox pro has already auto renewed for 1 year. Is there a way i can cancel the subscription and get my refund back? Please advice. It is just one day since this hap...
cancellations
  • Rich's avatar
    Rich
    9 years ago

    You can downgrade your account at any time to prevent it from auto-renewing again. There are no refunds. When you downgrade you'll still finish any time remaining on your current subscription before the Dropbox quota granted by the Pro upgrade expires. After downgrading, your account will no longer automatically renew and no further renewal charges will be applied from that account.

     

     

brianwinston416's avatar
brianwinston416
New member | Level 2
8 years ago

My dropbox Plus account automatically renewed on the 20th of June. I cancelled last night on the 26th of June as I no longer wish to have drop box. I would like a refund for the 129.00 charged to my account.
[name removed by @JaneA for privacy reasons]

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 years ago

    As per messages already posted there are no refunds I'm afraid. You needed to have done that before the upgrade when you received the emails. 

     

    Make sure you stop future ones at www.dropbox.com/plans

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hey brianwinston416,  

     
    Because this is a billing-specific issue, our team could only troubleshoot via a support ticket. I've located your request and I've made sure that your inquiry has received a reply there. At your convenience, could you check your inbox for our message and let me know if you have any issues locating the reply, so that I make sure that you receive it again? 
     
    Thanks, 
    JaneA

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