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Forum Discussion
Cancelling Auto Renewed Account
Support Team/Users,
My dropbox pro has already auto renewed for 1 year. Is there a way i can cancel the subscription and get my refund back? Please advice. It is just one day since this hap...
You can downgrade your account at any time to prevent it from auto-renewing again. There are no refunds. When you downgrade you'll still finish any time remaining on your current subscription before the Dropbox quota granted by the Pro upgrade expires. After downgrading, your account will no longer automatically renew and no further renewal charges will be applied from that account.
Mark
Super User II
Super User IINo I'm afraid not. The T&C's do not allow for refunds I'm afraid. This is why you are emailed prior to renewal to warn you.
This is plain annoying. Its the kind of practice that makes you wish your service provdier will be disrupted out of business.
I just got the email saying I have been charged for another year. It is absolutely unacceptable that I have to accept this. ANy company that prides itself of good customer service would be willing to cancel an auto-renewed charge
- dropbox is a dishonest company. Just do a chargeback on your cc if they try to charge you early.
mega.nz has more free space and faster speeds. :) - MarkYou are emailed and warned it will happen a few weeks before it does and again about a week before JO. You are also told when joining it is a subscription and auto renewal.
