You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Cancelling account of ex-staff member
Hi. Last year a staff member in my organisation paid for her Dropbox account on my business credit card. She has since left the organisation without cancelling her account, so Dropbox has automatica...
Thanks for your time. I will give that a go.
Hello Community. I'm still trying to
a) CANCEL the account of an ex-staff member, which is billed to my business credit card. The email address associated with the account is defunct.
b) get a copy of the latest invoice from this account, as I am not able to download it myself.
I submitted another Support request but haven't received a response. For some reason, responses do not seem to be reaching me. I can see from this forum that the problem I'm having is quite common. I would be very grateful if someone could suggest a solution through via the forum, as communications from the Support group do not seem able to reach me.
- Walter
Dropbox Staff
Hey AlisonC, have you tried these steps to check your ticket's history?
If you did and still have issues, let us know here and we'll take it from there.
Hello Walter. Thank you for your response. I have tried those steps to check ticket history, with no success. Part of the issue may be that my own account is a Basic one, created so that I can try to communicate with Dropbox to cancel the paid account to which I do not have access. It's also been suggested that my employer has somehow blocked emails from your support email address. But whatever the reason, I am not receiving responses to my support requests. I would very much appreciate advice on what to do next.
Thank you Nancy, that would be terrific. The email address you mention is correct. Many thanks.
