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Forum Discussion

RJRsf's avatar
RJRsf
New member | Level 2
2 years ago

Can you help me redeem my HP promotion?

I have new hp laptop and noticed can have extra 200 gb for dropbox.  I loaded clicked on the DB on the new computer and it opened with an old email i had used a many years ago.  no matter what I did ...
Promotions
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
RJRsf wrote:

anyway, eventually deleted that DB app and was able to load from my current account.  but there is nothing anywhere about being able to load the extra memory.

The promotion can only be claimed through the Dropbox app that's preinstalled on the computer. If you've removed it, there's no way to claim the bonus. If possible, you'd need to reset the computer back to its factory image (assuming Dropbox is part of it) and then try to claim the bonus.

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