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Forum Discussion
Can we delete an account we no longer have access to and receive a refund for it?
I need to delete an account I no longer have access too. The account is on an old college email address that is no longer active. We have just been charged a large amount for the account and need the account cancelled, deleted, and refunded. I am unsure how to resolve this issue or who to contact.
- Rich
Super User II
Plaughlin wrote:
I need to delete an account I no longer have access too. The account is on an old college email address that is no longer active. We have just been charged a large amount for the account and need the account cancelled, deleted, and refunded. I am unsure how to resolve this issue or who to contact.You'll need to contact Dropbox Support directly. They likely won't provide access to the account if you don't have access to the email, and you may not be able to get a refund (subscription fees are generally non-refundable), but they will help cancel any charges going forward.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- When filling out that form there is only the option to provide the email I don’t have access to, how will they know which email to contact me?
I need to talk to Dropbox support directly and have no idea how, so frustrating- Mark
Plaughlin wrote:
When filling out that form there is only the option to provide the email I don’t have access to, how will they know which email to contact me?
I need to talk to Dropbox support directly and have no idea how, so frustratingIn the text field for issues you need to include all the info including the email that is impacted.
Support web form is the only way to contact support. There is no inbound email or telephone support.
Note that also refunds are only issued where legally required https://help.dropbox.com/plans/refund
This may also help you get support via a card lookup: https://help.dropbox.com/billing/find-credit-card-charge
