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Forum Discussion
Business account gone - I got locked out and the account got downgraded
Hi
For years I've had a Dropbox business account and last renewed in February for three members.
But today I was locked out of it and my plan reverted to basic, meaning nowhere near enough data ...
In addition on my account it shows I have Dropbox Essentials but at the same time I am "out of storage" as I only have 2GB in total.
Thank you again.
Megan
Dropbox Staff
Dropbox StaffHi EileenWembley, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
- Many thanks Megan. I also sent a message on Messenger and have had a response so hopefully will get sorted - if not, I will get in touch again.
Thanks, Eileen
