You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

beraken's avatar
beraken
Explorer | Level 4
6 months ago

Be a dropbox premium user for more than 10 years, but very disappointed this time...

Couple of weeks ago I planned to subscribe the family plan via App Store share it with my family, but clicked the wrong button and subscrbed the plus plan for single user. Then I applied for a refund...
cancellations
downgrade
Dropbox Basic
Dropbox Family
Payments
Plans
chris_dbx's avatar
chris_dbx
Icon for Dropbox Engineer rankDropbox Engineer
6 months ago

Hi! Just wanted to close the loop here, we took a closer look and were able to resolve the issue on the backend. Your account should now be upgraded to Family as expected. Thank you for your patience here!

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