You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

andrewkol's avatar
andrewkol
Helpful | Level 6
16 days ago

We can't add 'Dropbox for Teams' as a storage account for Office 365 on a Mac.

Hello, 

We have just moved all of our team's Mac devices to 'File Provider' to enable co-authoring, and there's only one Mac device that doesn't have the option to add 'Dropbox for Teams' as a storage account in Microsoft Office. 

We have - 

  • Updated to the latest version of Microsoft Office (Version 16.92)
  • Updated to the latest version of Dropbox (v214.4.5217)
  • Have moved Dropbox over to File Provider (Sync setting says "You are on the latest version of Dropbox for MacOS on File Provider")
  • Checked that we are running macOS Sonoma Version 14.7.2.

Why can't we see 'Dropbox for Teams' when we go to Microsoft Word > Open > Manage Storage Accounts? The only options under 'Add Storage Account' are OneDrive, OneDrive for Business and SharePoint. 

Thanks.
AK

  • So after doing all of the above updates, I was able to add "Dropbox for Teams" by going to Excel > File Menu > Open > Online Locations > Manage Storage Accounts. 

    For some reason "Dropbox for Teams" was listed under "Add Storage Account" in Excel, but not in Word.

  • andrewkol's avatar
    andrewkol
    Helpful | Level 6

    So after doing all of the above updates, I was able to add "Dropbox for Teams" by going to Excel > File Menu > Open > Online Locations > Manage Storage Accounts. 

    For some reason "Dropbox for Teams" was listed under "Add Storage Account" in Excel, but not in Word.

    • AllAboutMeow's avatar
      AllAboutMeow
      New member | Level 2

      Unfortunately this solution didn't work for me. Under 'Add Storage Account' I only see 'One Drive', 'One Drive for Business' and 'SharePoint'

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey AllAboutMeow - sorry to hear about this. Can you clarify if you're a team admin or a team member on a Dropbox team account or if you're using an individual account? 

        Also, what is your computer's exact OS version and the version of both the Dropbox and the Office 365 app that are installed on your computer? 

        Any additional information and screenshots are more than welcome!