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Forum Discussion
Vault Sync issue on Desktop
I need to access docs and everytime the vault locks out after 20 min and i have to sync everything back which takes 10 min or so... its so frustrating
do i have to remove them out of the vault so i can freely access it on desktop? i usually have to wait till it syncs so long to do
- Jay
Dropbox Staff
Hi kjblessings, thanks for bringing this to our attention.
Are you using a Windows or Mac OS device? What version of the OS are you running?
This will help me to assist further!
- Windows 11 and I’m so frustrated I will be editing then 20 min later tbd files are gone. I tried to make the vault offline by right clicking. I don’t know what to do. Do I just have to remove the files out of fault if I need editing in local desktop? This is so frustrating. The vault is a nice feature but I can’t make edits in pc.
Every time I start the pc the files are gone and have to resync again thousands of vault- Hannah
Hey kjblessings, thanks for your feedback here.
We really appreciate your comments about this and I will definitely make sure they're passed along to our team.
At the moment, if you have some files you need to edit very frequently, perhaps it'd be better if you stored them outside your Vault, to avoid this situation.
