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Forum Discussion

Tokki's avatar
Tokki
Helpful | Level 5
10 months ago

The default volume level of Dropbox Replay

The default volume level of Dropbox Reply is 30% or so. This is negatively impacting the review process, and clients often ask why the mix is "so quiet".   If there's anyone knows how to set the vo...
Dropbox Replay
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi Tokki! Thanks for posting on our forum. 

 

We’re checking this with the team, and we’ll update you as soon as possible. 

 

In the meantime, can you perhaps provide any screenshots of what you’re seeing or switch browsers, and clarify if the issue persists? 

 

Ping me, when you’re ready.

  • Tokki's avatar
    Tokki
    Helpful | Level 5
    10 months ago

    Hi Nancy 

     

    Many thanks for your prompt response!!

     

    This behavior is the same on other browsers.

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey Tokki - sorry to jump in here, but could you clarify if you have your browser's cookies disabled by any chance? I'm only asking because we use cookies (these would be part of the functional cookies) to save the volume level you choose normally. 

      • Tokki's avatar
        Tokki
        Helpful | Level 5
        10 months ago

        Hi Walter 

         

        Thanks for replying!

         

        When opening a Dropbox Replay link, some clients may not want to accept cookies and just go play it. In this case, the default volume level is 30% and they complain why the mix is too quiet. This is because we all tend to expect web players' default volume level as 100%.

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