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Forum Discussion
Syncing from Synology cloud app has caused duplicates, and now syncing is stuck.
Client had a Team and Personal account for many years and they were linked, allowing sharing from Personal to Team folders. Team account was synced from Synology Cloud Sync app. After changeover in...
Megan
Dropbox Staff
Dropbox StaffHey hrgoldstein, sorry to hear about that!
Would you mind clarifying the app's current syncing status, and version please?
I'd also love to have a closer look at your ticket number, in order to check the troubleshooting steps you've already tried. Feel free to send me the number, so I can locate it on my end.
Keep me posted, and we'll take it from there!
Trouble ticket was: 24097247. Thanks again.
- Megan
Hey hrgoldstein, thanks for the added info!
I could see that the communication took place a couple months back, but since the user didn't continue troubleshooting, the case was closed by our system.
Have you updated Synology Cloud Sync to make sure you're on version 2.6.3 or higher? Also, have you set up the Cloud Sync configuration as this page describes?
- Yes to both.
- Hannah
Hey hrgoldstein, have you contacted Synology yet for further assistance?
You can also ask your client to contact our support team from their own account, so that our team can access all the relevant account-specific info we can't.
