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Forum Discussion
Since moving documents to Google Drive it's almost impossible to open them
Since my documents were moved to Google Drive I have a very hard time opening them. It's asking my the password without end. Multiple times, never recognize and start again and again.
- Hannah
Dropbox Staff
Sorry to hear about this, SeverineBotswana.
Can you give us a bit more info or describe the steps you're following to open the files?
If you can also send us a screenshot of the prompt you're getting, I would appreciate it.
Any additional info is welcome.
Thanks!
with pleasure!
I am in dropbox
I click on the file to open
It opens "Google" and they "sign in to continue"
I click "sign in"
Nothing happens, it goes again and again and again like this
Eventually it opens. After 10-15 tries.
E
- Hannah
Thanks for the update here, SeverineBotswana.
Do you see the same behavior when trying from a different browser or a private browsing window?
yes same with the private browser. I haven't try another as i always use Chrome.
