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SeverineBotswana's avatar
SeverineBotswana
Explorer | Level 3
2 years ago

Since moving documents to Google Drive it's almost impossible to open them

Since my documents were moved to Google Drive I have a very hard time opening them. It's asking my the password without end. Multiple times, never recognize and start again and again.
G-Suite
Google
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for the update here, SeverineBotswana.

 

Do you see the same behavior when trying from a different browser or a private browsing window?

SeverineBotswana's avatar
SeverineBotswana
Explorer | Level 3
2 years ago

yes same with the private browser. I haven't try another as i always use Chrome.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hmm, I would definitely suggest trying from a different one as well.

     

    And also, can you clear your browser's cache, to see if that helps? 

    • SeverineBotswana's avatar
      SeverineBotswana
      Explorer | Level 3
      2 years ago

      I did empty the cache and it's still the same.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi SeverineBotswana, sorry to jump in here! 

         

        Can you disconnect Google from your connected apps and then reconnect it to see if that works?

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