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Forum Discussion
Since moving documents to Google Drive it's almost impossible to open them
Since my documents were moved to Google Drive I have a very hard time opening them. It's asking my the password without end. Multiple times, never recognize and start again and again.
Hannah
Dropbox Staff
Dropbox StaffSorry to hear about this, SeverineBotswana.
Can you give us a bit more info or describe the steps you're following to open the files?
If you can also send us a screenshot of the prompt you're getting, I would appreciate it.
Any additional info is welcome.
Thanks!
with pleasure!
I am in dropbox
I click on the file to open
It opens "Google" and they "sign in to continue"
I click "sign in"
Nothing happens, it goes again and again and again like this
Eventually it opens. After 10-15 tries.
E
- Hannah
Thanks for the update here, SeverineBotswana.
Do you see the same behavior when trying from a different browser or a private browsing window?
yes same with the private browser. I haven't try another as i always use Chrome.
- Hannah
Hmm, I would definitely suggest trying from a different one as well.
And also, can you clear your browser's cache, to see if that helps?
