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Forum Discussion
Unable to open Excel files on Android Dropbox mobile app - Office login loop
Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo la...
Again, all of this was previously mentioned. Yes. Worked perfectly on my other device. No longer working on new device when I migrated over.
Nancy
Dropbox Staff
Dropbox StaffDbell654, can you follow the steps below and let me know if they help at all?
- Navigate to the Excel app on your mobile device.
- Tap account icon in top left corner.
- Tap 'Storage Accounts'.
- Tap 'Edit'.
- Remove desired accounts to ensure only 1 Dropbox account is connected.
- Retry opening an MS Excel file from the Dropbox app.
Have you thoroughly reviewed all the previous chats and threads here? These steps are not at all relevant. I cannot connect Dropbox. That's the whole problem. There are ZERO accounts connected.
