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Forum Discussion

andrewnj's avatar
andrewnj
Explorer | Level 4
2 years ago

Need more info on the Dropbox Backup feature

I'm currently on the free (Basic) plan, so don't have access to some of the features I'm asking about... I couldn't find answers to these questions on Dropbox.com, so if anyone has a link I'd appreci...
Dropbox Backup
FAQ
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi andrewnj, thanks for messaging the Community!

 

Thanks for the interest in the Dropbox Backup feature. Here are the answers to your queries:

 

  • The Dropbox folder remains the same as it was before, in the same location
  • There are no manual or scheduled backups. The backup is automatic when using the computer backup, and when edits are made, it syncs within seconds. With the external drive backup, after the first initial sync, the sync would be once every hour.
  • You can access your backup from the site and download files manually from there.
  • The Backup does use your quota. If you get the option for the Dropbox Backup plan, you can backup one computer and one external drive, and have as much space as you need to backup your computer and external drive.

If you have any further queries, feel free to message back.

andrewnj's avatar
andrewnj
Explorer | Level 4
2 years ago

Hi Jay,

It appears that my Work account isn't showing the Dropbox functionality properly.

I can't get through chat because it isn't recognizing my work account.

I've emailed but haven't had a response yet.

 

thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey andrewnj, did you upgrade your account? And if so, to which plan?

     

    If there's something we can assist you with through this thread, we'd be happy to!

    • andrewnj's avatar
      andrewnj
      Explorer | Level 4
      2 years ago

      Hannah 

       

      Hi - thanks for the note - I didn't upgrade my account, though I was added to my client's account.

       

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        2 years ago
        andrewnj wrote:

        I was added to my client's account. ... It appears that my Work account isn't showing the Dropbox functionality properly.

        What functionality are you not seeing? Some features are controlled by the team admin of the Business account, and they may have it disabled.

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