You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Josef25's avatar
Josef25
Explorer | Level 3
6 months ago

My Word files are not getting saved to Dropbox on Android

Greetings to the Community,   I am writing to bring to your attention an issue I have been experiencing with the Microsoft Word app on my Android tablet in conjunction with Dropbox. Previously, I...
Android
Microsoft
Microsoft Office
Mobile
Tablet
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Josef25 - may I ask how large is the screen of your tablet?

 

If you're using a tablet larger than 10", Microsoft requires that you have an O365 license to use Office applications.

Josef25's avatar
Josef25
Explorer | Level 3
6 months ago

Hello Walter! I have a 365 paid license, and my tablet is 11". But, this is my second year with the tablet and i worked perfect. Since a monh ago I have hr problem of saving.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    I see, thanks for clarifying that for me Josef25 

     

    Have you by any chance contacted Microsoft directly about this? 

     

    As a side note, have you tried disconnecting the app integration from your Connected Apps tab and re-connecting it anew since you first noticed this issue? 

  • Josef25's avatar
    Josef25
    Explorer | Level 3
    6 months ago

    Hannah Walter I have just realized that, when I save from my computer using Word, it doenst upload also to Dropbox when I choose that folder.

  • Pablo Casals's avatar
    Pablo Casals
    Explorer | Level 3
    3 months ago
    Same problem. I have a large file which I update regularly and store in Dropbox but now it no longer syncs with Word when I save it with new information. Very frustrating.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey Pablo Casals, sorry to hear that you're having this issue.

     

    Can you give us any additional info on how you edit the file?

     

    Are you using the Dropbox mobile app? And if so, which version?

  • Pablo Casals's avatar
    Pablo Casals
    Explorer | Level 3
    3 months ago
    I edit the Word file in a Microsoft 365 Word account on my android. Then I save it in Dropbox. In the Microsoft app it shows the file name and when I reopen it it says downloading from Dropbox and has saved changes, but if I go to the Dropbox app it is not there at all.
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks for clarifying that for us Pablo Casals 

     

    Could you also clarify your device's exact OS version for us and the Dropbox mobile app's as well?

     

    Have you ensured that you're running the most up to date version for both apps and your device's OS as well? 

     

    Any additional information or screenshots are more than welcome! 

  • Pablo Casals's avatar
    Pablo Casals
    Explorer | Level 3
    3 months ago
    Android 13
    Dropbox fully updated
    Microsoft 365
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Have you tried clearing the cache of both apps and restarting your device since you first noticed this, Pablo?

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!