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Forum Discussion
IPad App - Offline Excel files won’t open without internet connection
Hi there, when I click an offline excel (or any MS file) in the iPad Dropbox app, I get an error saying ‘Can’t open Excel’ and that I can view the preview of the file but not open/edit it.
Is there...
Jay
Dropbox Staff
Dropbox StaffCould you attach a screenshot of the error you're getting in the Dropbox app when you're not connected to WiFi and you're trying to preview (not edit) the offlined file?
This may help more:
- Jay
Could you try these steps, namely opening the file in Excel when there is a WiFi connection first?
Afterwards, when you go offline, you should be able to edit the file.
Unfortunately that doesn't work either. I've tried it on both iPad and iPhone.
If I open 1 file with WiFi, then turn off wifi and open the file again, it works. If I open 4 files on WiFi then try each again with no WifI they won't open.
Chris
- Jay
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
- Gah nope. Did as described, deleted, restarted, readded, opened the files at least once then turned off connection and when I tap open in Excel in instantly tell me I need an internet connection.
- Yes for sure.
