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Forum Discussion
Dropbox Passwords app does not send notifications to allow new device
Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I...
yes.
this is an example of the code 96x9 v3on, taking the numbers out of it did not change anything, still says the error. a reset is NOT what I can do on this.
Jay
Dropbox Staff
Dropbox StaffIt sounds like you're not referring to the 12 recovery words, which is for the Dropbox Passwords feature, but the recovery code, which is for the two-step verification feature.
You can only get the recovery words from within the Dropbox Passwords app or extension. Since you mentioned you're able to access them now, it is more likely you're looking at the recovery code, which cannot be used for Dropbox Passwords.
Are you certain that you don't have a backup of the recovery words? There would be 12 words, such as football bear keyboard window glass, etc.
yep 100% positive now I do not have the 12 words, I searched my network drive at work, I ran a massive search over 9tb of storage, checked my screenshots folder, even looked in my NDA folders just incase I stuffed it into that, nope, so guessing I'm boned? meaning I'll have to get IS to reset everything and get me a new encryption key for my work laptop... great.
unless you have something else we can try?
- Jay
Unfortunately, as we have no access to your passwords on our end, without the 12 recovery words, it wouldn't be possible for you to restore your Dropbox Passwords account.
I'm sorry I can't be more helpful on this matter.
okay jay, thank you. I'm getting written up! yay for me! lol. I have learned a lesson... I backed everything else up, all my codes, this one I forgot to do.
Same problem. New device. Tried to add chrome extension. Prompted for either other device verification or recovery words. Did both. I DID get a notification on my Pixel phone, and clicked 'connect'. Nothing happens with the chrome extension. Tried recovery words. Enterred all 12 correctly, got error 'something went wrong'. cleared cache, uninstalled and reinstalled extension. Stil cannot get in. Can someone assist?
