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Geoff S.10's avatar
Geoff S.10
Helpful | Level 5
2 years ago
Solved

Passwords shuts down immediately on Android

I installed Passwords from the Play Store on my Pixel 6a phone running Android 13 but it shuts down immediately after I click it.  

Android
Dropbox Passwords
Mobile
  • Hannah's avatar
    Hannah
    4 years ago
    Hi KeithWayne, welcome to our Community and to Dropbox!

    You can't actually manually delete the version history for file, however, depending on your plan, the version history will be deleted by itself at some point.

    If you don't want to have older versions of a file visible, deleting the old file before uploading the new one, would be a great workaround. 

    And you can always use our Idea board to submit your idea for a possible feature!

    Let me know if you have any questions. 

     

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I installed Passwords from the Play Store on my Pixel 6a phone running Android 13 but it shuts down immediately after I click it.  

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I installed Passwords from the Play Store on my Pixel 6a phone running Android 13 but it shuts down immediately after I click it.  

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Passwords shuts down immediately on Android","moderationData":{"__ref":"ModerationData:moderation_data:693523"},"body":"

Hi Geoff S.10, thanks for bringing this to our attention.

\n

 

\n

Could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

\n

 

\n

Keep me updated with any progress!

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I did that already and it had no effect.  The app did work last week when I first installed it but now fails immediately.

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Could you try clearing the cache and data of the Dropbox Passwords app via the Android settings, and then try the uninstall process I mentioned previously?

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Hi Geoff,

\n

we are pleased to announce the release of a new Passwords Android version, 278.10, specifically designed to fix the crashes that were related to device backups. To resolve these problems, it is necessary to perform a clean install of the new app version. This process will help eliminate any lingering data conflicts or corrupted files on your device.

\n

 

\n

If you continue to experience issues or have questions, please do not hesitate to reply to this thread!

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