You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
vnathank
2 years agoNew member | Level 2
Otter.ai not importing audio files from Dropbox folder
I've been using third-party app Otter.ai connected to Dropbox for more than a year.
Since yesterday, audio files from the folder Dropbox/Apps/Otter are not getting imported by Otter for auto-transcription.
Dropbox is connected in Otter in Settings. No problem there
vnathank wrote:
Since yesterday, audio files from the folder Dropbox/Apps/Otter are not getting imported by Otter for auto-transcription.
You'll need to contact the support group for Otter.ai. Dropbox simply provides the API that Otter.ai uses to connect to the server. It's Otter.ai that created the application so only they can support it. Dropbox cannot support third-party applications.
- RichSuper User II
vnathank wrote:
Since yesterday, audio files from the folder Dropbox/Apps/Otter are not getting imported by Otter for auto-transcription.
You'll need to contact the support group for Otter.ai. Dropbox simply provides the API that Otter.ai uses to connect to the server. It's Otter.ai that created the application so only they can support it. Dropbox cannot support third-party applications.
- LMasNew member | Level 2
Did you find a solution to this?
I'm experiencing the same issue.
I think it might be a folder permission issue, but I'm not sure.
About Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!