We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

vnathank's avatar
vnathank
New member | Level 2
2 years ago

Otter.ai not importing audio files from Dropbox folder

I've been using third-party app Otter.ai connected to Dropbox for more than a year.   Since yesterday, audio files from the folder Dropbox/Apps/Otter are not getting imported by Otter for auto-tr...
Dropbox Pro
Third Party Integrations
  • Rich's avatar
    Rich
    2 years ago
    vnathank wrote:

    Since yesterday, audio files from the folder Dropbox/Apps/Otter are not getting imported by Otter for auto-transcription.

    You'll need to contact the support group for Otter.ai. Dropbox simply provides the API that Otter.ai uses to connect to the server. It's Otter.ai that created the application so only they can support it. Dropbox cannot support third-party applications.

LMas's avatar
LMas
New member | Level 2
12 months ago

Did you find a solution to this? 

I'm experiencing the same issue.

I think it might be a folder permission issue, but I'm not sure.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey LMas, sorry to see you're having this issue.

     

    Have you tried Rich's suggestion to see if you can get some more info?

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!