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andrewnj's avatar
andrewnj
Explorer | Level 4
2 years ago

Need more info on the Dropbox Backup feature

I'm currently on the free (Basic) plan, so don't have access to some of the features I'm asking about... I couldn't find answers to these questions on Dropbox.com, so if anyone has a link I'd appreci...
Dropbox Backup
FAQ
andrewnj's avatar
andrewnj
Explorer | Level 4

Hi Jay,

It appears that my Work account isn't showing the Dropbox functionality properly.

I can't get through chat because it isn't recognizing my work account.

I've emailed but haven't had a response yet.

 

thanks

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey andrewnj, did you upgrade your account? And if so, to which plan?

 

If there's something we can assist you with through this thread, we'd be happy to!

  • andrewnj's avatar
    andrewnj
    Explorer | Level 4
    2 years ago

    Hannah 

     

    Hi - thanks for the note - I didn't upgrade my account, though I was added to my client's account.

     

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 years ago
      andrewnj wrote:

      I was added to my client's account. ... It appears that my Work account isn't showing the Dropbox functionality properly.

      What functionality are you not seeing? Some features are controlled by the team admin of the Business account, and they may have it disabled.

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