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Forum Discussion
My signatures saved on my iPad are not appearing on Dropbox.com and on Android
I saved two signatures on iPad and these are not appearing on my other devices. Are saved signatures supported to sync between devices or I have to create signatures in every device I want to use to ...
Hannah
Dropbox Staff
Dropbox StaffHi there, omglol, thanks for reaching out to us.
Are all of these devices linked to the same Dropbox account?
If you save a signature on your Android phone, are you able to access it from dropbox.com?
Let me know what you find.
Hello Hannah
Yes, all devices are signed into my Dropbox account.
I just saved a signature on Android and it did not show up on Dropbox.com on my macbook using both safari and chrome
Are the saved signatures supposed to sync between devices logged into the same dropbox account?
- Nancy
Hope you don’t mind me jump in, omglol! Can you send me a screenshot of what you see on your mobile app versus what appears on your Dropbox account online?
If there’s anything personal showing, make sure to mask it first.
- Nancy
Hey omglol! In general, before confirming anything, we want to gather as many details as we can, so that we can provide the most accurate info possible. In this case, I wanted to make sure that you’re working on Dropbox in both cases and not Dropbox Sign. On Dropbox, you should be seeing your signature requests on both www.dropbox.com and your mobile app indeed.
On your mobile device, I’d like you to open your Dropbox app > Account tab, scroll down to your “Signature requests” and send me a screenshot of what you see there.
For the Dropbox website, I’d like you to go to your Signatures tab again and send me one more screenshot of what you see (you don’t need to open any of the signature requests, I just need a screenshot of what you see in the above sections).
