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Forum Discussion
My MS Word and Excel apps on iPad still show files I've deleted from Dropbox.
Dear All,
On my iPad I have the MS Word and Excel Apps installed, and under the recents tab I see links to files I've since deleted from Dropbox.
When I try to "Remove from Recent" nothing happens.
When I try to delete it I get the message "xxx" will be permanently deleted from Dropbox, but instead of deleting it I get the message "Can't Delete File" This file can't be deleted now, try again later.
I have tried removing Dropbox from MS Word and Excel, restarting the iPad, reinstalling Word and Excel but when I connect Dropbox again I have these same messages..
Any help to solving this issues would be appreciated.
Steve
- Nancy
Dropbox Staff
Hey harlings! Thanks for posting this on our Community.
If I’m not mistaken, your screenshots are from the Microsoft Word and Excel apps on your iPad. Correct?
If yes, I also tried the same steps as a test and the “Remove from list” option seems to be working (after deleting a file via the Dropbox mobile app).
Can you also reinstall Dropbox on your device, if you haven’t already?
Other than that, how long ago did you delete those files from your Dropbox account? Can you still recover them this way and then delete them again?
I’d like to see what will happen then.
Keep me posted for any updates.
Yes, they are screenshots taken from my iPad.
Tried a reinstall of Dropbox.. no change, still nothing happens when I try to remove them.
I restored Albania that I deleted yesterday and unable to remove that link either.
- Nancy
Thanks for giving that a try. Can you also send over a screenshot of the errors you’re getting on Microsoft?
What’s the app version you’re running on the Dropbox app?
