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Forum Discussion

gfondelio's avatar
gfondelio
Explorer | Level 3
7 months ago

Links from Dropbox no longer show a preview on Apple Messages

In the last 24 hours, Dropbox has stopped showing link previews when sending over Messages in iOS. Now, only the Dropbox icon and name shows. Has anyone found a fix for this? Before and After Screens...
Apple
iOS
Mobile
Preview
  • harrydbx's avatar
    harrydbx
    7 months ago

    We identified the issue and shipped a fix. The issue should be resolved within an hour. Thank you again for the reports!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi gfondelio, and thanks for posting this on our forum!

 

Are you only having trouble when previewing links from Dropbox, or from other services as well? 

 

Can you also clarify how you’re generating those links? What steps are you following exactly? Are these shared links you’re attaching to your iOS Messages? 

 

Let me know.

  • gfondelio's avatar
    gfondelio
    Explorer | Level 3
    7 months ago

    Hi Nancy, yes, only links from Dropbox, and my colleagues are experiencing the same thing on their end. I'm copying the link to the file for sharing and pasting into Messages. Both the Dropbox app "copy link" and the web browser yield the same results. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Thanks for clarifying! Do these shared links end in raw=1, by any chance? If you click on them on Messages, do they open normally nonetheless or do they throw an error?

      • avidstraaf's avatar
        avidstraaf
        Explorer | Level 4
        7 months ago

        Hi yes this is a big problem when sending and receiving files! Impossible to keep track on whats what and to get an overlook. How do we fix this.

         

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