You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
cruxt
2 years agoExplorer | Level 4
Lightroom Classic (Mac) Catalog Folder Structure broken through /Library/Cloudstorage change - help!
I recently updated my Dropbox library to the new structure (I believe) required by Apple and this has caused a breaking issue on Lightroom Classic on Mac because of the path structures have changed
...
- 12 months ago
Good news!
This issue is solved by creating new presets in the Lightroom Import Module to a new disc location. By creating these new presets, the "Library/Cloud Storage/" is automatically added to the file structure of this new location.
Next step, in the Lightroom Library Module, was to move all folders to this new location. Everything is working fine now. Also edits in Photoshop are saved in the right location.
cruxt
Explorer | Level 4
Hi Jay - still no reply from the support team - any solutions are appreciated.
Walter
12 months agoDropbox Staff
Hey cruxt sorry to jump in here, but could you share your ticket ID with us so that we can look it up in our system?
- cruxt12 months agoExplorer | Level 4
Sure - #23086795
- Jay12 months agoDropbox Staff
Hi cruxt, thanks for the ticket ID. I can see that you're currently in communication with a specialist agent regarding this matter. They'll be able to continue to assist you from there on.
I've gone ahead and prioritized the ticket to expedite matters on your behalf.
- RSMT12 months agoHelpful | Level 5
Hi Jay,
I’ve exactly the same annoying issue as described here. Is there a fix, or do I need to create a ticket as well?
Thanks,
Ron
About Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!