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Forum Discussion

cruxt's avatar
cruxt
Explorer | Level 4
11 months ago

Lightroom Classic (Mac) Catalog Folder Structure broken through /Library/Cloudstorage change - help!

I recently updated my Dropbox library to the new structure (I believe) required by Apple and this has caused a breaking issue on Lightroom Classic on Mac because of the path structures have changed ...
Apple
Desktop
Third Party Integrations
  • RSMT's avatar
    RSMT
    10 months ago

    Good news!

     

    This issue is solved by creating new presets in the Lightroom Import Module to a new disc location. By creating these new presets, the "Library/Cloud Storage/" is automatically added to the file structure of this new location.

     

    Next step, in the Lightroom Library Module, was to move all folders to this new location. Everything is working fine now. Also edits in Photoshop are saved in the right location.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi cruxt, thanks for bringing this to our attention.

 

We appreciate your feedback on this matter. Have you already been in contact with the support team regarding this issue?

 

This will help me to assist further!

cruxt's avatar
cruxt
Explorer | Level 4
11 months ago

Hi Jay - still no reply from the support team - any solutions are appreciated. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey cruxt sorry to jump in here, but could you share your ticket ID with us so that we can look it up in our system? 

    • cruxt's avatar
      cruxt
      Explorer | Level 4
      11 months ago

      Sure - #23086795

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hi cruxt, thanks for the ticket ID. I can see that you're currently in communication with a specialist agent regarding this matter. They'll be able to continue to assist you from there on.

         

        I've gone ahead and prioritized the ticket to expedite matters on your behalf.

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