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Forum Discussion

cloudyx's avatar
cloudyx
Helpful | Level 5
3 years ago

Issue with Good Notes and Dropbox

I am using Good Notes for iPad for studying and whenever I want to insert images from Dropbox, the menu that opens to select the image often stays black and it takes approximately 10-30 minutes until...
Error Messages
Mobile
Sync
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
Hey cloudyx, thanks for joining our Community!

I'm not entirely sure this is a Dropbox related issue, however, have you tried clearing the cache on both the Dropbox app and GoodNotes?

For Dropbox, you'll find the option in the app's settings.

Let me know how it goes.
cloudyx's avatar
cloudyx
Helpful | Level 5
3 years ago

No, sadly the issue is still occuring.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hey cloudyx, sorry to jump in here!

    I'm not sure if this will improve matters, but have you tried reinstalling both apps on your iPad?

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