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Forum Discussion

AdminDirectitude's avatar
AdminDirectitude
New member | Level 2
3 years ago

Issue inserting picture in Microsoft Office from Dropbox results in error.

Hi there, I've only recently been experiencing an issue when inserting pictures from a dropbox folder into any Microsoft Office application. The error says the picture can't be displayed. I get...
Desktop
Error Messages
Microsoft Office
Third Party Integrations
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey AdminDirectitude, happy Friday! 

 

Can you let me know the state of the files you're inserting to your Office documents? Are they synced locally, or online-only? 

 

Let me know the icons you see next to these files, in your Dropbox folder. 

 

Keep me posted. 

  • AdminDirectitude's avatar
    AdminDirectitude
    New member | Level 2
    3 years ago

    Hi Megan,

    Thanks for your note. The files say available when online.

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey AdminDirectitude, thank you for reaching back to me, I hope you enjoyed your weekend!

       

      Can you right click on an example file, and choose for it to be available offline? Once you do, try to insert it on a Microsoft file, and let me know if that's possible. 

      • BJ's avatar
        BJ
        New member | Level 2
        2 years ago

        Right clicking on the file and "making it available offline" totally solved the problem of being able to import a picture from Dropbox into my microsoft documents! THANK YOU!!! 

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