We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

FrankieT's avatar
FrankieT
Helpful | Level 5
6 years ago

iOS Files App Favorites Folder Disappear

On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files ...
Mobile
Third Party Integrations
FrankieT's avatar
FrankieT
Helpful | Level 5

I actually have a screen recording from my phone which shows the exact problem.  But to re-clarify.  When I find a folder that I would like to put into the favorites list, I mark it as a favorite and it appears in the list.  If i get out of the files app and go anywhere else, when I get back in, it is no longer shown in the favorites list.

Archtool's avatar
Archtool
Explorer | Level 4
6 years ago

Me too!

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!