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Forum Discussion

Greg Forster's avatar
Greg Forster
New member | Level 2
2 years ago

I'm trying to send a document for signature and it won't allow me to progress beyond "place fields"

I'm sending a document for signature. On the "place fields" screen I've placed my fields. But the "next" button will not light up and become clickable. It remains grey and inert. Help! How do I progr...
Dropbox Sign
  • Greg Forster's avatar
    Greg Forster
    2 years ago

    I solved the problem by sending the document to each person in the group individually. I don't know why I was having trouble sending it to a group, so that's a workaround rather than a solution. But thanks for your note!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey timmalloy, there doesn't seem to be a screenshot attached in this thread. 

 

I also checked and it doesn't seem to be on a different thread either. Where did you attach the screenshot exactly? 

 

Do you notice this behavior on multiple browsers too? 

timmalloy's avatar
timmalloy
Explorer | Level 3
10 months ago

i ttached it to an email to community@dropboxforum.com

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    I'm afraid that wouldn't work timmalloy. 

     

    You should be able to attach it here, using the camera-like icon when trying to respond back to us. 

     

    Can you give this one a go? 

    • timmalloy's avatar
      timmalloy
      Explorer | Level 3
      10 months ago

      this is the screen shot i took where i am stuck

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Hey timmalloy, can you please clarify how many signatures you've used so far and what plan you are on?

         

        Could you also try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely?

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