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Forum Discussion
I'm sending a document to be signed, but the user doesn't get notified
When I add a signor on my doc, the signor does not get notified. Also once I close the doc and come back to the page, then I don't see the signor on my page anymore. Can someone help me with this iss...
Yes, the signer does not get a notification to sign and I'm using the Signature tab on my Dropbox account. When I share a document, people get the notification but when I uses the signature tab and add people as a signer, he does not get a notification.
Nancy
Dropbox Staff
Dropbox StaffSo, is this happening for certain users, or all users that receive a sign request via the Signatures page?
Have they checked their spam folder and added no-reply@dropbox.com to their email contacts?
Finally, do you know if they happen to have Dropbox accounts of their own?
It's happening to all users that receive a sign request via the Signatures page.
When they check the spam accounts, they have not received any emails from dropbox.
And yes - they have their own dropbox account.
- Megan
Hi Megan, I tried them but it does not seem it works unfortunately.. it would be great if you can reach out via email for further help!
