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Forum Discussion
I'm sending a document to be signed, but the user doesn't get notified
When I add a signor on my doc, the signor does not get notified. Also once I close the doc and come back to the page, then I don't see the signor on my page anymore. Can someone help me with this iss...
Nancy
Dropbox Staff
Dropbox StaffWelcome to our Community, knnnn! Hope you’re well.
Can you clarify a few things on the issue? For example, are you sending a document to be signed, and the signer doesn’t get a notification? If yes, are you using Dropbox Sign or the Signatures tab on your Dropbox account?
Is the issue that you're sharing a file perhaps and the end user doesn't get the invitation?
Feel free to send me a screenshot as well of what you see after closing the document, and I’ll have a look.
Let me know when you’re ready.
Yes, the signer does not get a notification to sign and I'm using the Signature tab on my Dropbox account. When I share a document, people get the notification but when I uses the signature tab and add people as a signer, he does not get a notification.
- Nancy
So, is this happening for certain users, or all users that receive a sign request via the Signatures page?
Have they checked their spam folder and added no-reply@dropbox.com to their email contacts?
Finally, do you know if they happen to have Dropbox accounts of their own?
It's happening to all users that receive a sign request via the Signatures page.
When they check the spam accounts, they have not received any emails from dropbox.
And yes - they have their own dropbox account.
