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DavidJ1's avatar
DavidJ1
Explorer | Level 4
2 months ago

I'm seeing a weird exclamation mark next to Dropbox on Xmind on my iPad.

Hello, My Dropbox app on iPad is not syncing with my Windows 11 desktop. For example, when I open a mind mapping software that I use (Xmind) and try to open a mind map that I saved in Dropbox deskt...
desktop
iOS
Mobile
sync
Tablet
  • Jay's avatar
    Jay
    2 months ago

    Hi DavidJ1, have you tried reaching out to the developer of the Xmind app to see if they're able to provide assistance on this matter?

DavidJ1's avatar
DavidJ1
Explorer | Level 4

Sure, here is the screenshot. This screenshot is from Xmind where this strange icon appears.

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Do you see anything, when tapping on that icon?

  • DavidJ1's avatar
    DavidJ1
    Explorer | Level 4
    2 months ago

    No

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey DavidJ1! Have you tried reinstalling Xmind on your device? 

      To clarify, are you seeing all of your files normally, if you open the Dropbox mobile app? What’s its current app version on your iPad?

      • DavidJ1's avatar
        DavidJ1
        Explorer | Level 4
        2 months ago

        Yes, I can see them all. Version is 18.0.1. It is now happening intermittently. For example, I just opened Xmind and the icon that I posted earlier was not present. I am beginning to think that this is an Xmind issue rather than a Dropbox one.

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